Billing

Our knowledgeable billing representatives are available to help you with any of your billing questions or needs.

Billing Hours:

Monday through Friday 8:30 a.m. – 6:00 p.m. (CST)

1.800.279.5708 (option 4)

Pricing

Please note that payment is required at the time of the order. Prices are subject to change without notice.

Ask about Auto Pay

For your convenience, Pet Health Pharmacy can automatically bill your VISA, MasterCard, Discover, or American Express each time an order is processed and ordered by you or your practitioner. To take advantage of this service, please contact the Billing Department at 1.800.742.0516 (option 4).

Payment Type

We accept payment in a variety of forms. Options include:

    • Credit/Debit Card   
    • Check
    • Cash
    • Money order
    • Most Flexible Spending Cards

Shipping

Pet Health Pharmacy helps people across the country with their pet’s unique health needs. We ship to all continental United States, Hawaii, Puerto Rico, Guam, and the United States Virgin Islands.

Ask about Auto Ship

Take the hassle out of ordering refills by signing up for Pet Health Pharmacy’s Auto Ship Program.

Shipping Price

Our flat rate for shipping via USPS Priority Mail® is

$7.95

Prices for expedited or alternate shipping methods will vary. Speak with a technician to compare prices.

Prices are subject to change without notice.

We make every effort to compound and process your prescription(s) within 3-5 days of receipt. Once the prescription is filled, the medication will then be delivered in 1-3 days by USPS Priority Mail® with Delivery Confirmation™ (charges may apply). If you provide us with your email address, you will receive an electronic notification at the time of shipping.

Expedited Shipping. Expedited shipping is available and must be requested when placing the order.
Pharmacy Pickup.  If you are picking up an order at the pharmacy, make this request when you place your order, we will call or text you when your prescription is ready for pickup. Allow 1-2 days to process your prescription. To check on the status of your order or see if it is ready for pick-up, call our automated prescription refill line at 800.742.0516 (option 3).

For questions about shipping lead times, tracking numbers, or alternate shipping options, call 800.742.0516 and ask for a technician.

Refrigerated Orders

Prescriptions (excluding medications that require refrigeration) are shipped via Priority Mail® (United States Postal Service) at current postal rates which includes Delivery Confirmation™ capabilities. If your prescription requires refrigeration, it is generally shipped FedEx® Overnight, Monday – Thursday. Friday shipment for Saturday delivery is possible, if available in your area. Other expedited delivery services such as FedEx®, UPS®, and USPS Express Mail® are also available upon request.